Privacy Policy

Aurora Avenue

Aurora Avenue respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website or place an order.

1. Information We Collect

When you place an order, create an account, or interact with our website, we may collect the following information:

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number

  • Payment details (processed securely via third-party providers)

  • IP address and device information

  • Website activity and browsing behavior

This information helps us provide our services and improve your shopping experience.

2. Purpose of Data Processing

We use your personal information to:

  • Process and fulfill orders

  • Provide customer service and support

  • Send order updates and relevant communication

  • Improve our website and customer experience

  • Prevent fraud and ensure transaction security

From time to time, we may also use your contact information to send updates about new collections, promotions, or special offers. You may opt out of marketing communications at any time.

3. Sharing of Data

We only share your data when necessary to operate our business, including with:

  • Payment providers

  • Shipping partners

  • IT and hosting providers

These service providers only receive the information required to perform their services. Your personal information is never sold to third parties.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined above or to comply with legal obligations.

5. Cookies

Our website uses cookies and similar technologies to improve functionality, analyze website performance, and support marketing activities. Cookies help us understand how visitors use our website and allow us to enhance the overall user experience.

You can manage or disable cookies through your browser settings.

6. Your Rights

Depending on your location, you may have the right to:

  • Access your personal data

  • Request correction of inaccurate information

  • Request deletion of your data

  • Object to certain types of data processing

  • Request data portability

To exercise these rights, please contact us using the details below.

7. Third-Party Services

Our website may use trusted third-party services to help operate our store, including payment processors, analytics tools, and marketing platforms. These providers process your data only to perform services on our behalf.

8. Advertising and Analytics

We may use analytics and advertising tools to better understand how visitors use our website and to improve our marketing efforts. These tools may collect certain information about your device and browsing activity.

9. Children's Privacy

Our website and services are not directed toward individuals under the age of 13. We do not knowingly collect personal information from children.

10. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page.

11. Contact Information

If you have any questions about this Privacy Policy or how your information is handled, please contact us:

Aurora Avenue
Email: info@aurora-avenue.com